On Choosing Risk: Learning From My Kids

Timothy Ludwig, Ph.D. for Industrial Safety and Hygiene News (ISHN)

“It’s just my bad luck to have a dad that’s a safety geek” my son exclaimed. “I don’t do ‘vert’ where kids fly up in the air and try to land back on the ramp. I do ‘ground boarding’ like when I make the board jump and flip then try to land on it”

“And I always wear my helmet”.

My son was right. He did always wear his helmet skateboarding (he had been wearing his helmet snow skiing since he was 3) while many of the kids at the skate park don’twear the protective gear. The issue between my oldest son and his safety-consultant dad had to do with wearing elbow and knee pads.

His grandmother had lovingly gotten him these pads from Goodwill, but he said he stopped wearing them because they were too small and “looked stupid”.  So I bought him brand new ones from the coolest skate store in our county. I thought, “Problem solved”.

So you can imagine how I felt when I drove up the driveway and saw him doing hisboarding with no pads. Thus, we had one of those early adolescent talks between fathers and sons wherethe son is the purely rational one and dad just gets his way because he is bigger.“

So son, I’ve seen you with the scrapes and bruises. You’ll be able to avoid those and more serious injuries if you wear the pads. So why are you not wearing them?”

“Dad,” my son said with some impatience as if I was missing the obvious.

“They are uncomfortable and sweaty. And they make me less safe.”

“Less safe? “ I said with astonishment. “Let me cite some safety statistics that blah,blah, blah… (insert Charley Brown teacher sounds here).”

“But you’ve seen the tricks I do where I use my legs like arms to flip the board. Those leg pads keep me from bending my knee well enough and then get in my way.When that happens I’m more likely to get hit by the board, fall and get hurt.”

In my psychologist’s mind I knew he was right. Consider the concept of the basic Response Cost & Benefits Ratio. Simply stated, the personal cost my son experienced for complying with my request to wear pads (from his perspective)was:

a) discomfort, b) inhibit performance, c) inconvenience to put on, and d)looking silly (with the bulging knees and elbows that was not the fashion for pre-teens). In contrast, what was the benefit for wearing pads: a) Dad’s approval.

Thus,the Cost/Benefit Ratio shows a greater cost for safety. When the costs outweigh the benefits, the safety-related behavior does not happen.

Principle 1: Safety-related behavior is often less convenient, less comfortable, and provides less dexterity than the more risky alternative.

But, what could possibly be more important than Dad’s approval?

After a little investigation of his skateboard world I found out. Skateboarding magazines contain the ultra-cool boarding professionals photographed in impossible aerial poses, all with rock-star hair, the hottest gear, and… no pads (rarely helmets). I saw these same pros showing up on popular shows such as MTV’s Jackass careening down handrails to thrash-rock music then slamming their body on pavement as others laughed into the microphone. Surely, this wasn’t influencing my son. But, when I took him to the new county park’s skate park, build by a responsible community-minded group trying to find safe alternative activities for teens, I saw other kids had the tricks, the styles, even the laughter of the pros…all with the absence of pads and helmets.

Principle 2: We are influenced by others, especially if they are considered “cool.”

Consider the experienced employee who everyone goes to for advice or the neweremployee whose production numbers are praised by supervisors. Their approachto safety is modeled by others. What messages do they communicate about safety? What behaviors are they doing to promote safety? So I did what any dad would do. With all the male bravado I could muster I declareda “threat”.

“You WILL wear your pads when skateboarding or you will…. never…….skateboard……….. again (echo here).” And he complied, or so I thought. The next week I drove up the driveway to my son taking his pads off after boarding. It was an illusion squashed when his younger brother tattled that he had just spent the afternoon boarding without pads. When he saw my car he ran to his pads, shoved them on, and then acted as if they had been on the whole time.

Principle 3: Threats and discipline are only effective when the disciplinarian is present.

Ask any supervisor or safety manager and you’ll hear countless stories ofemployees scurrying to correct their safety behaviors when they see the supervisor walking up. I’ve even talked to some employee groups who had secret whistles and tapping codes to let each other know that “trouble is coming”. Who of us hasn’t been driving when oncoming traffic flash their headlights to indicate a police trooper is ahead taking speed gun readings? My threats did not work so I upped the ante. I proceeded to contact the county parks director and county commissioners announcing myself as a safety professional and detailing what I had seen at the skate park – how unsafe behaviorswere being modeled, and how there were no policies or signs requiring helmet and pad use in the skate park. I was not the only one.

Soon thereafter the county commissioners passed a law that all patrons of the skatepark must wear helmets and pads. Up went the verbose sign with the new statute. Nothing changed.

Principle 4: Policies and signs only direct behavior, they do not motivate safebehavior.

They cannot without consequences (see Principle 3 to review what happens to consequence without oversight). Is the only solution is to have a consequence provider watching at all times? That’s what happened. The county hired a security guard to enforce the new safety policy. It was then when my son, whose father is an opinionated local safety professional, wrote this letter to the editor of our local paper:

Some people are misguided on the issue of protective gear. I have nothing against helmets because I’ve banged my head a few times with it on and it still hurts and I know people who have become seriously injured because theywere not wearing one. Though I have nothing against helmets, I disagree with skateboarding pads because they affect your looks and most importantlyperformance. Mainly skateboarding pads are used for a style of skating called vert, half pipe mini pipe and ramps, but it has been proven that pads can decrease your performance and lead to further injury in other more technical, non-ramp styles of skateboarding most of the skaters at the skate park perform. Myself and the majority of skateboarders I know are refusing to come to the skate park because of these requirements.Yet our town is spending $40,000 for a security guard to enforce the rules.We would be better to use that money to expand the park which would allow skaters to be more spread out decreasing the chance of injury. I believe this action by the county was not economic but rather a decision based on the stereotype that skaters are a bunch of hooligans and require a security guard. Iknow the skate park will lose the majority of it’s frequent skaters who will look to the streets once again as their place to skate, defeating the original purpose of the gift of the local skate park.

He was right: The park closed from lack of attendance that same year.

I was right: He fell ground boarding, hurt his elbow and kept him on the DL during his baseball season. I took the issue to higher authorities, he resisted even more. We should have worked together. I guess we were both wrong.

 

Tim is a senior consultant for Safety Performance Solutions and teaches Psychology atAppalachian State University. Tim’s son Christian is a Junior at Watauga High School and future King of the World.

Workshop 1: Behavioral Safety Accreditation: What it is and How it Sustains Outstanding Safety Performance

Sustaining safe performance and effective BBS programs are major challenges. CCBS Behavioral Safety Accreditation can help you meet that challenge.

CCBS accreditation recognizes your outstanding safety performance and tells the world about what your company has done. For your employees it becomes a source of pride and the valuable intangible reinforcers that sustain safe performance.

This workshop will describe the value of CCBS accreditation to employees and other stakeholders, including customers. We will review accreditation methods and standards, and show data on the behavioral safety practices among companies who are accredited. You will have opportunities to discuss behavioral safety programs in your company and learn how to assess the readiness of your programs for accreditation. We will discuss case examples of companies, such as the Acetate Fibers Division of Eastman Chemical, that have sustained long term success in their BBS programs.

You may wish to bring data on safety programs and performance, such as graphs of OSHA recordables over recent years. Dwight, Tim and Mark will give you recommendations and guidance to help your company plan and prepare for an accreditation site visit. [Read more...]

Workshop 2: Using the PIC/NIC Analysis for Understanding At-Risk Behavior

This workshop is designed to introduce participants to the various uses of the PIC/NIC analysis. The first part of the workshop will be a primer in the science of behavior analysis. Next, the PIC/NIC analysis will be introduced as a tool to understand safe and at-risk behaviors at all levels of the organization, including use during accident investigations.

After explanation and examples, participants will work in groups to complete a PIC/NIC analysis in order to better learn how to use this powerful tool. The last portion of the workshop will involve discussion about designing strategies for change based on information gathered using the PIC/NIC.

The importance of addressing all sources of consequences (management, peers, organizational systems, etc) will be discussed. [Read more...]

Workshop 3: Introduction to Behavioral Safety

What is behavioral safety and what does it mean to an organization? If you are just embarking upon or are currently in the initial stages of this type of safety process, you will learn the basic elements of behavioral safety and the steps involved in its implementation. This informative session will answer questions such as:

1) How does behavioral safety differ from traditional safety programs?
2) What comprises a behavioral safety program?
3) How does a company implement a behavioral safety program?
4) What role does management play?
5) How can the observation process best be established? [Read more...]

Workshop 4: 10 Years of BBS Success Stories and How it was Done

(This Workshop is also offered in the afternoon.)

This unique team of behavioral science experts, led by popular BSN keynote speaker, Dr. John Austin, will reveal their secrets of success in improving business and safety.  This workshop will be an engaging, interesting, informative, and enjoyable experience.  The team will be using all of the latest in-class teaching technology and will share the data on how this technology has dramatically improved knowledge transfer.  You will carry out the simple BMT Federation safety continuum questionnaire, which will help you define particular opportunities for improvement in your safety culture.

In this workshop you will learn:

  • How to carry out a simple health check on your own safety process & culture
  • How to analyze your current safety leadership
  • How to increase the likelihood of getting honest feedback
  • How to create and measure effective lead indicators
  • How to remove 20% of your paperwork [Read more...]

Workshop 5: Assessing Safety Culture; How to Know What You May Not Know

This session will outline the key characteristics necessary for a successful behavior-based safety (BBS) process and have some fun doing it. We will understand why BBS works by looking at its underlying psychological, cultural, and business principles. We’ll look at why we don’t “blame the worker” and how to change the environment through observation and feedback.

We’ll see how employees take ownership over their own safety through employee-based implementation teams and talk about a change to a Total Safety Culture. Finally, we’ll discuss how to maximize Actively Caring through communication skills, that maximize usefulness and acceptance of feedback, and through the use of data to reinforce the gift that employees give each other and your company through their participation. [Read more...]

Workshop 6: Effective Safety Leadership

The role of management in safety has been poorly defined. It is most typically described in vague terms such as “making safety a priority”, or “creating a safety culture”.  But what does that mean?

What should a manager do today and tomorrow to ensure a safe work environment? What can a manager do to help create a culture that truly embraces safety? After a very quick review of behavioral science, this workshop will outline four general ways that leaders (supervisors, managers and executives) can have a positive impact on safety.

Examples of specific leader behaviors will be provided. In addition, exercises throughout the workshop will allow participants to apply the concepts to their own organizations. This workshop is designed for (1) those in leadership positions, (2) those who are coaching leaders to better support safety, and (3) frontline employees who are trying to influence safety leaders. [Read more...]

Workshop 7: Advanced Topics in Behavioral Safety

The success of your Behavioral Safety process depends on taking advantage of the full power of behavioral technology. Some companies actually only use observation without meaningful feedback. Most stop with observation and feedback. Few make full use of the information generated by the observation and feedback process to identify and improve the factors that influence safe behavior. Attend this intensive workshop if you want to learn how to effectively analyze the data your process can produce and to use the power of behavior analysis to target the most important influences on safe behavior. Do not attend this workshop if you are satisfied with employees reminding employees to, “Work safe”. [Read more...]

Workshop 8: Beyond the Plateau – A Systems Approach to Continuous Improvement

No productive activity is possible without systems that provide what is needed to support essential behaviors. Just as these systems continuously evolve in response to the changing needs of organizations that rely on them, they are in constant need of examination and adjustment. Without this, companies fall prey to process failures that produce harmful incidents, waste, and product defects.

This workshop will explore methods for examining systems that identify deliberate change needed to reduce process failures. Attendees will get practical ideas for recognizing when current process improvement efforts are approaching a plateau of effectiveness and ways to engage people closest to the opportunities in making them reality. This will truly be a working workshop, rich with examples, practical applications and experience-specific takeaways.

Participants will be immersed in the challenging question, “Which is most sustainable: changing individual behavior, or shaping the systems that drive or support that behavior?” Workshop applications will stretch beyond safety and, where possible, tie in with Six Sigma, Kaizen, Lean, and other process improvement processes that depend on sustainable behavior change for success. Target Audience:

  • Companies that are looking for new ways to gauge the effectiveness of their safety process,
  • Companies that have experienced difficulty establishing effective continuous improvement strategies,
  • Companies that want to know more about relationships between deliberate change and discernable effect,
  • Companies that want to be more effective in demonstrating value in behavioral safety processes,
  • Anyone currently involved in a BBS installation. [Read more...]

Workshop 9: 10 Years of BBS Success Stories and How it was Done

(This Workshop is also offered in the morning.)

This unique team of behavioral science experts, led by popular BSN keynote speaker, Dr. John Austin, will reveal their secrets of success in improving business and safety. This workshop will be an engaging, interesting, informative, and enjoyable experience. The team will be using all of the latest in-class teaching technology and will share the data on how this technology has dramatically improved knowledge transfer. You will carry out the simple BMT Federation safety continuum questionnaire, which will help you define particular opportunities for improvement in your safety culture.

In this workshop you will learn:

  • How to carry out a simple health check on your own safety process & culture
  • How to analyze your current safety leadership
  • How to increase the likelihood of getting honest feedback
  • How to create and measure effective lead indicators
  • How to remove 20% of your paperwork [Read more...]