No productive activity is possible without systems that provide what is needed to support essential behaviors. Just as these systems continuously evolve in response to the changing needs of organizations that rely on them, they are in constant need of examination and adjustment. Without this, companies fall prey to process failures that produce harmful incidents, waste, and product defects.

This workshop will explore methods for examining systems that identify deliberate change needed to reduce process failures. Attendees will get practical ideas for recognizing when current process improvement efforts are approaching a plateau of effectiveness and ways to engage people closest to the opportunities in making them reality. This will truly be a working workshop, rich with examples, practical applications and experience-specific takeaways.

Participants will be immersed in the challenging question, “Which is most sustainable: changing individual behavior, or shaping the systems that drive or support that behavior?” Workshop applications will stretch beyond safety and, where possible, tie in with Six Sigma, Kaizen, Lean, and other process improvement processes that depend on sustainable behavior change for success. Target Audience:

• Companies that are looking for new ways to gauge the effectiveness of their safety process,
• Companies that have experienced difficulty establishing effective continuous improvement strategies,
• Companies that want to know more about relationships between deliberate change and discernable effect,
• Companies that want to be more effective in demonstrating value in behavioral safety processes,
• Anyone currently involved in a BBS installation.

Presenters

Mike Diehl, CSP

Senior Technical Consultant – Organizational Safety Performance Liberty Mutual Insurance Group

Mac Bell, CSP

Senior Technical Consultant – Organizational Safety Performance Liberty Mutual Insurance Group

Jim Houlihan, CSP, ARM

Jim’s current responsibilities include development of process and resources to support Organizational Safety Performance consulting services delivered to customers worldwide.

• Over 33 years of safety consulting and management experience with Liberty Mutual Loss Prevention,
• Works with large, multi-site customers to assess, develop, and implement comprehensive performance improvement processes,
• Over one hundred presentations delivered to professional, dedicated or customer conferences including over three dozen keynote addresses.
• Broad based geographical exposure having worked in Northeast, Southern and Middle Atlantic Regions while traveling nationally for large customer projects over the course of three decades.
• Outstanding training and facilitation experience and success with all organizational levels across a spectrum of industries. Noted for his ability to address senior management or hourly workers, connecting well with each.
• Consulted on the design, piloting and implementation of a phased safety process improvement strategy for a large, international contractor. The comprehensive strategy is still unfolding eleven years later with dramatic, validated results and recognizable culture change at all levels through most all of the 140 companies.
• Participated in the creation and support of LMIG’s AOSE™ consulting model and Performance Leadership™ behavioral safety process through direct customer consulting engagements, mentoring of customer and internal champions, development of training and marketing resources, validation of risk reduction returns and data collection technology.
• Introduced and facilitated the Performance Leadership™ process to the nation’s largest passenger rail service; achieving quantified risk reductions in areas such as handling luggage, changing couplers , training and detraining safety, and operating track-laying machines
• Involved in projects that assess or develop “upstream safety indicators,” cultural or performance change strategies and world-class safety interventions.
• Ability to facilitate highly diverse teams to achieve objectives efficiently and deliver creative, hard-hitting outputs.
• Recognized as a spontaneous, engaging public presenter, comfortable working without notes in large groups while staying on time
• Bachelor of Science in Business Management – Virginia Commonwealth University
• Master of Arts in Theology – Eastern Seminar
• Certified Safety Professional (CSP)
• Associate in Risk Management (ARM)