Beyond the Plateau – A Systems Approach to Continuous Improvement

Workshop 3 Date: Tuesday, October 10, 2017 • Time: 8:00 a.m. – 12:00 p.m. • Location: Dogwood

Mike Diehl
Senior Technical Consultant -
Organizational Safety Performance
Liberty Mutual Insurance Group
Mac Bell 
Senior Technical Consultant -
Organizational Safety Performance
Liberty Mutual Insurance Group

No productive activity is possible without systems that provide what is needed to support essential behaviors. Just as these systems continuously evolve in response to the changing needs of organizations that rely on them, they are in constant need of examination and adjustment. This workshop will explore methods for examining systems that identify deliberate change needed to reduce process failures. Attendees will get practical ideas for recognizing when current process improvement efforts are approaching a plateau of effectiveness and ways to engage people closest to the opportunities in making them reality.

Mike Diehl, CSP

Mike has 30+ years of experience in the Safety & Health profession. In his first 15 years with Liberty Mutual, Mike was responsible for internal mentoring in the construction industry & delivery of safety consulting services. Mike spent 5 years (2001 to 2005) as Corporate Safety Director for a National Utility Contractor.

Since Mike’s return to Liberty Mutual in 2005, he has specialized in continuous safety improvement in the construction and rail industries.


Mac Bell, CSP

Mac Bell is a Technical Consultant with Liberty Mutual Insurance with 18 years of service with Liberty and 27 years of health, safety and process improvement experience.  Mac has been assisting Liberty policyholders with organization, education and development of employee driven risk assessment teams designed to identify internal systemic gaps relating to risk and work processes and helping develop sustainable solutions to improve performance. Mac has also been heavily involved as a subject matter expert with Liberty Mutual’s Organizational Practices discipline involving human behavior interaction in the workplace.

Prior to joining Liberty, Mac worked as a project safety manager for a fortune 500 construction firm located in the Southeast assuming duties of full implementation of safety expectations for site activities. Mac has also served as Vice President of Risk Control for a large brokerage firm specializing in owner controlled insurance programs with nationwide responsibilities for sales presentations and client loss prevention services.

Mac is a graduate of Clemson University with a BS in Management with a Safety and Health concentration. Mac is an active Certified Safety Professional through the Board of Certified Safety Professionals and a Certified Safety Manager through the World Safety Organization. 


This workshop will not be recorded.