Beyond the Plateau – A Systems Approach to Continuous Improvement

Date: Tuesday, October 9, 2018
Time: 8:00 a.m. – 12:00 p.m.
Location: Carson 3

Mike Diehl
Senior Technical Consultant -
Organizational Safety Performance
Liberty Mutual Insurance Group


No productive activity is possible without systems that provide what is needed to support essential behaviors. Just as these systems continuously evolve in response to the changing needs of organizations that rely on them, they are in constant need of examination and adjustment. This workshop will explore methods for examining systems that identify deliberate change needed to reduce process failures. Attendees will get practical ideas for recognizing when current process improvement efforts are approaching a plateau of effectiveness and ways to engage people closest to the opportunities in making them reality.

Mike Diehl, CSP

Mike has 30+ years of experience in the Safety & Health profession. In his first 15 years with Liberty Mutual, Mike was responsible for internal mentoring in the construction industry & delivery of safety consulting services. Mike spent 5 years (2001 to 2005) as Corporate Safety Director for a National Utility Contractor.

Since Mike’s return to Liberty Mutual in 2005, he has specialized in continuous safety improvement in the construction and rail industries.